Customer Service

Business hours: 9:00 to 5:00 Sunday-Thursday (GMT+3)

Customer Service Email: info@bliss-live.com

 

My Account

 Create an account and with this onetime process, you will be able to enjoy the following benefits.

  • Express Checkouts
  • Save items in your shopping cart for later visits
  • Edit Billing & Shipping information
  • Personal Account Profile

 

Registering/Logging In

 To create a new account, an order must be completed.

Returning customers can log in at the Log-In tab at the top of the page.

 

Logging Out

 Once you have finished with our store, you can log out at the top of the page.

By doing this you’re closing your session and all your personal information is securely hidden.

 

Customer Service

 

We currently offer Customer service Sunday – Thursday 9am to 5pm (GMT+3)

When emailing our Customer Service Department for general contact please do the following.

  • State your Name and Order Number (If available)
  • Leave your Message or Question
  • Please leave your Phone and Email address

 

Return/Exchanges Guidelines

 

Exchanges

 

We do accept exchanges

**We do not cover shipping fees for products that aren’t damaged or shipped incorrectly. **

To make an exchange please do the following:

  • Email us with the subject title of the email stating “Exchange”
  • Provide us with your Name, Order Number and Phone Number.
  • Reason for exchange
  • Briefly tell us the item you want to exchange and what you want in its place.
  • Once email is sent expect a reply within 24-Hrs with further directions.

 

Damaged Goods

 

If a product is delivered damage please do the following:

  • Send an email Titled "Damaged"
  • Email us a photo of the damaged goods.
  • State where the product is damaged
  • Please include Name, Order Number and Phone Number
  • Once email is sent expect a reply within 24-Hrs with further directions

*A refund won’t be made for the damaged item unless the item can’t be replaced. *

 

Return Process

 

We will accept Returns for a refund upon 30 Days of the delivery date.

**Shipping cost and taxes will not be refunded **

To make a Return please do the following:

  • Send an email Titled "Return"
  • Please include Name, Order Number and Phone Number
  • Once email is sent expect a reply within 24-Hrs with further directions

 

SHIPPING

 Shipping is done by Israel Postal Service. At the moment all shippings are free of charge. For special requests regarding shipments please contact us at info@bliss-live.com